Customer service phrases that will help in any tough situation

Customer service phrases that will help in any tough situation Customer service is  important in any company. They are the front-runners  for customer interaction and satisfaction. With that being said, customers judge a company based on their interaction experience either through phone, email, or face to face.   Depending  on how well it goes customers  can decide  whether or not they want to continue business with these companies. With these tips on how to handle customers in tough situations, you are bound to help them feel valued and heard. Your customer service will be unforgettable!Source [ SlickText ]

An Overview of Economic Stagflation in the 1970s

An Overview of Economic Stagflation in the 1970s The term stagflation- an economic condition of both continuing inflation and stagnant business activity (i.e. recession), together with an increasing unemployment rate- described the new economic malaise in the 1970s pretty accurately. Stagflation in the 1970s Inflation seemed to feed on itself. People began to expect continued increases in the price of goods, so they bought more. This increased demand pushed up prices, leading to demands for higher wages, which pushed prices higher still in a continuing upward spiral. Labor contracts increasingly came to include automatic cost-of-living clauses, and the government began to peg some payments, such as those for Social Security, to the Consumer Price Index, the best-known gauge of inflation. While these practices helped workers and retirees cope with inflation, they perpetuated inflation. The governments ever-rising need for funds swelled the budget deficit and led to greater government borrowing, which in turn pushed up interest rates and increased costs for businesses and consumers even further. With energy costs and interest rates high, business investment languished and unemployment rose to uncomfortable levels. President Jimmy Carters Reaction In desperation, President Jimmy Carter (1977 to 1981) tried to combat economic weakness and unemployment by increasing government spending, and he established voluntary wage and price guidelines to control inflation. Both were largely unsuccessful. A perhaps more successful but less dramatic attack on inflation involved the deregulation of numerous industries, including airlines, trucking, and railroads. These industries had been tightly regulated, with the government controlling routes and fares. Support for deregulation continued beyond the Carter administration. In the 1980s, the government relaxed controls on bank interest rates and long-distance telephone service, and in the 1990s it moved to ease regulation of local telephone service. The War Against Inflation The most important element in the war against inflation was the Federal Reserve Board, which clamped down hard on the money supply beginning in 1979. By refusing to supply all the money an inflation-ravaged economy wanted, the Fed caused interest rates to rise. As a result, consumer spending and business borrowing slowed abruptly. The economy soon fell into a deep recession  rather than recovering from all aspects of the stagflation that had been present. Source This article is adapted from the book Outline of the U.S. Economy by Conte and Carr and has been adapted with permission from the U.S. Department of State.

The nurses Role in The prevention of health care associated infections Essay

The nurses Role in The prevention of health care associated infections - Essay Example The role of nurses in prevention of infections has been enhanced by including microbiology in their curriculum. The paper concludes that nurses prevent transmission of infections by exuding best practices in their profession. Role of Nurses in the Prevention of Infections Nurses have always been described as being an important assistant for doctors who acquire technical as well as task related skills. Nurses today are trained and educated in their fields and are registered so as to provide a high quality patient care. The job of a nurse requires great critical thinking skills and involves the complex diagnosis for patient’s safety. The role of a nurse involves the prevention of medication errors, the administration of drugs, and ensuring that the right therapy is being given to the patient (Greenwood, n.d.). Hence, although the role of a nurse is evolving greatly, their role is of vital importance for the prevention of infections associated with health care. Perhaps one of the major roles of a nurse is to ensure the patient’s safety by administering the right medicines, eliminating medication error, and ensuring the proper therapy that is relevant to a particular patient (Greenwood, n.d.). ... Care coordination, which is an intrinsic part of a nurse’s job, is being used as an instrument to enhance patient’s health and satisfaction (American Nurses Association, n.d.). Nurses take into account the needs and preferences of patients so as to provide them with the best health care service. Due to the extremely important role played by nurses in the patient’s health care, nurses are being educated and trained to carry out leadership roles. Leadership is a critical aspect of a nurse’s responsibility and this could come in the form of taking immediate decisions and thinking rationally. For this reason, it is being suggested that the baccalaureate exam should be made a minimum criteria for registered nurses (Greenwood, n.d.). Apart from this there has been a raise in the standards for nursing licenses so as to ensure that only highly trained and qualified nurses who possess the necessary skills are authorized to carry out patient care. Now it is also bei ng considered by some professionals that a master’s degree should be made a criterion for being a registered nurse (RN) (Greenwood, n.d.). According to the Agency for Healthcare Research and Quality (AHRQ), the role of a nurse is important not merely in the sense of hospital care but also in community-oriented and family-based care (2008). Through their experience, proven approaches, and intervention techniques, they can improve the healthcare quality for patients. The term health care quality is often defined in terms of standard, which takes into consideration the health services and the intended outcome on the patient (Mitchell, 2008). This resulted in certain indicators expressing quality standards, which include death, disease,

Medieval Philosophy Essay Example | Topics and Well Written Essays - 500 words - 1

Medieval Philosophy - Essay Example Aquinas further says that â€Å"for what which can one day cease to exist must at some time have not existed† (Bowie, 59). For all creatures that do exist, there must have been some time when they were not in life, a time when the first butterfly, for instance, came into existence. Aquinas proposes that butterflies weren’t always fluttering about, but rather that a first butterfly was created from which all following butterflies were procreated. Consequently, the bigger question turning to be what caused the creation of the first butterfly? Aquinas said: â€Å"If everything could cease to exist, then at one time there could have been nothing in existence† (Bowie, 59). This indicates that since all things in nature can cease to exist, or to never begin to exist, then at one time there would have been nothing in existence, since that the first thing came into life and procreated all successors. To this, Aquinas states that â€Å"if this were true, even now there would be nothing in existence, because that which does not exist only begins to exist by something already existing† (Bowie, 59). Thus, this indicates that if there was nothing in being, then there would be nothing in existence now, but we know this is not correct due to the immense amount of unique animals and plants on Earth, not to mention the immensity of space and surrounding galaxies. (Gilson, 1956) Anything in motion, according to Aquinas, is moved by something else. He then describes one type of motion as the diminution of something from potentiality to realism, and states that nothing can make this movement apart from a thing that is already in realism in the same esteem as the first object is in potentiality. For instance, something which is in fact hot, like flames, makes something which is potentially hot, like wood, to be really hot. (Weisheipl, 1974) Clearly stated, it is obvious to realize that those beings that can’t owe their existence

Brave New World Utopia Or Dystopia Philosophy Essay

Brave New World Utopia Or Dystopia Philosophy Essay Brave New World is both, utopia and dystopia. The author Aldous Huxley intended to depict an imagined new world after Ford, an industrial era, where all people would be happy and extremely satisfied or as content as the ideal society would let them be. Yet, to determine utopia and dystopia in Brave New World, we have to look at the new world from our own time and from the time before Ford, seen through the eyes of John the Savage, our predecessor. The world we observe herein reflects a futuristic world, a world that is to come, and a happy world we can imagine with an amount of disbelief. People of our world, the world which is happier than the savages world, still not as happy as the Fords world, will have to consider all the facts that make the new world look happy and brave. The notion of a brave world will inevitably lead to the question of what makes the new world brave. Freedom to do only what pleases us or freedom to identify only with our single-minded community, whose happin ess is controlled, makes us submissive to the rules, intrinsic and learnt rules, for we wish to enjoy our lives despite all odds. The ideas are as brave as the community that fosters them keeps them alive and effective. BNW has the power to control and please its citizens, because they indulge to their hedonistic consumer orientated feelings, blessed by their God Ford. Therefore it is necessary to confront the values and ideas people share at the time before Ford and after Ford. Is the BNW a good or a bad world? How utopian is it and how dystopian is it? Is this world, which Huxley satirically depicted, is it a real utopia or its bad version, an unimaginably and disgustingly surreal dystopia? BNW as utopia This novel is presenting many brave ideas placed in future. The community depicted in the novel, being futuristic, appears as a utopian society. There are a couple of elements that present its utopian side. They are: a highly reproductive, healthy, wealthy and stabile community. These are provided by the government who ensures planning and controlling everything that is in peoples interest. Government takes good care of their citizens. Citizens live and work closely together, they are agreeable on everything and there is no conflict. Reasons control emotions in a society whose member should all feel happy with what they are and what they have. Being a utopian novel, BNW tells a story about being ultimately happy in a world that does not incite emotions or causes pain. Genetically improved people live an undisturbed happy and healthy life in a society that provides for their constant well being. They are very intelligent Alphas and Betas, and less intelligent Gammas, Deltas and Epsilons, but all of them are happy with what they are and how they live. A stable caste system solved by standard Gammas, unvarying Deltas, uniform Epsilons. Millions of identical twins. The principle of mass production at last applied to biology (Huxley, 2002:8). Love in this community is deprived of feelings or its disturbing emotional conditions, or to say love does not exist. It cannot hurt, as it usually hurts. There is no pain or regret. Sex is considered as recreation and there is no immorality in orgies. It is simply a pleasure that people should do often and with all the other beautiful members of the community. All members of the community have whatever they need: drinks, food, sex, soma (drugs). A reproductive goal is painless delivery of new people to the world, controlled properly for the sake of the health, prosperity and stability of the society. Women do not have to deliver babies. They do not have to go through the pain. Everybody loves everybody. It is phenomenal to have so much love anywhere people go. Ford justifies promiscuity with biological animal reasons. People intercourse with everyone and ladies are so fittingly pneumatic, just like Ford vehicles are. Babies are raised in bottles that are to be predestined in detail (Huxley, 2002: 9) through the Bokanovsky process as it is one of the major instruments of social stability!( Huxley, 2002: 7). There, in the bottles, they are prepared for what they are going to be when they come out and grow up in the society where everyone knows their place, they know about things they are predestined for and diseases they will be cured against. People are not afraid of death, because it is a natural course of things. All the aforementioned conveniences provide members of the happy BNW community with their unique identity of a happy nation. They are free members of their community in the way that they are free to extremely enjoy life in the line with the rules of their happy community. They have been taught that understanding of the world since the bottle time, and afterwards through hypnopaedic incantation for the sake of stability, lulled by their thoughtful proverbs like Leninas favorite a gramme is better than a damn. The director of the Central London Hatchery and Conditioning Centre educates that two hundred repetitions of the same or a similar lesson would be wedded indissolubly. What man has joined, nature is powerless to put asunder (Huxley, 2002:17). As for art, people do not make it. Their life is so colorful, stable and happy that no inner state of mind should be expressed more effectively than consuming goods and reaching satisfaction, which pleases human bodily and spiritual needs. Talking about science, there is nothing that should be invented as the society living in wealth, and everyone have their lives at ease. The community is well advanced and further advancements could only misbalance the casts needs, and it is unnecessary because everyone has his own predestined role in the stable society that is already prosperous. How utopian indeed! Huxley observed in foreword of his novel written in 1946 with the time he set in the novel six hundred years in the future, although it seems to him that we are hardly one hundred years far from the horror (KoljeviĆ¡, 2002:137). His opinion leads us to the notion of dystopia, as the author concludes it to be a horrifying reality in which people shall live in one day in the alienated world enriched with technologies. BNW as dystopia By converting into dystopia, the happy society becomes a place ruled under totalitarian conditions in our own eyes. Initially, John the Savage grasps the new word because he thinks it is a world with brave ideas, but later on he recognizes the world to be sinful. Being different entails ones expatriation from the happy society. One has the freedom to choose between thinking differently and being a follower. Huxley questions the world that solved all of its problems where children are made in labsà ¢Ã¢â€š ¬Ã‚ ¦grown up in the spirit of three main social paroles: community, identity, stability. These paroles are imprinted in their minds when they were sleeping and once they became adults they would keep repeating them as supreme wisdoms and morality(KovaÄ eviĆ¡, 1984:268). Attempts to distort the unquestioned identity of the community will lead to social isolation. Freedom to think differently dies with dystopia. Island is the perfect place for the different member of the community. Some members are not reliable members of the society, their appearance, skills and performance are not as they are meant to be, some of the members want to conduct scientific researches, and science is found as a disturbing element for the community. Such people who are like Bernard and Helmholtz need to accept the regime or to be expatriated if disobeyed. To cure the disagreement sickness that leads into instability, people better take soma. People are meant to obey as they were learnt to, as their creators predestined them. Creators decant babies as socialized human beings, as Alphas or Epsilons, as future sewage workers or future à ¢Ã¢â€š ¬Ã‚ ¦future World controllers (Huxley, 2002:109). BNW is really a disgusting society, which gives one all hedonistic pleasure he/she can think of, against Bible and morality. No feelings exist there, people are not free to make their own choice, their physical existence is abuse of their blood and flesh without any pain for pains a delusion (Huxley, 2002:108). Women are decent Alpha Leninas, highly respected whores; all people enjoy promiscuity. Svetozar KoljeviĆ¡ cites June Deery that women in the society are seen and regard themselves as meat and, as in our society, meat which must be lean, not fat (KoljeviĆ¡, 2002:136). As sexually immorality caused decay of Rome, so it could have the same implications on BNW. The brave new world is just a technically advanced world, a new world that was foreseen by Ford, the master of mass production. Ford is the God, the master of a technologically perfected world of commodities and consumers, the one who looks down at his consumers, who blindly follow their consumer instincts and beliefs. Identity of the consumers comes with their religion in Ford and massive consumption and comforting with their sins. The followers have no freedom to feel, think over or react to all the immoralities. Unlike utopia, dystopia in BNW is threatening to everything that is normal. In such a stable community, people have to give up on the things they have always known and felt normal. The unsettling feeling about universal happiness appears when people think about giving up on normal values like home, family, freedom and other traditional value. It is not a real happiness. Happiness comes from vices: orgies (Bernard says that Orgy-porgyà ¢Ã¢â€š ¬Ã‚ ¦is just a Solidarity Service hymn (Huxley, 2002:122), promiscuity (à ¢Ã¢â€š ¬Ã‚ ¦but every one belongs to every one else (Huxley, 2002:18), drugs that makes us love everyone more deeply and if anything should go wrong, theres soma (Huxley, 2002:155). The curse of unquestioned stability is an element that suppresses the element of freedom. It suppresses the emotions about being special or different. People should fear emotions, because they are the sign of weakness and an inappropriate reaction. Life is not valued, as every life can be repl aced by thousands of other lives. Unnaturally, people should take death with ease. Dying is nice as they are taught so. They learn to take dying as a matter of natural course à ¢Ã¢â€š ¬Ã‚ ¦.like any other physiological process (Huxley, 2002:109). Even when they die, their body is burnt and the ash is used for pragmatic needs. As for art, it is considered as an expression of feelings or attitudes that must be controlled. One should not express them, as they threaten stability of a totalitarian society. Those should not influence other people, and this resembles Middle Ages state of art, not a futuristic era. Science is a threat to stability, as it brings changes and inventions. Mond lectures the Savage in that à ¢Ã¢â€š ¬Ã‚ ¦every discovery in pure science is potentially subversive; even science must sometimes be treated as a possible enemy. Yes, even science. (Huxley, 2002:154). This really sounds dystopian, because the futuristic times anticipate novelties. Science shapes history with its inventions. Summary The paroles of community, identity and stability are axis of the new society Huxley presented through the mirror of utopia and dystopia. Those are two sides of the same coin: the question of how the world will look like with all the technology advancements, enlarged mass production and an increasing hedonistic consumers society. It tackles with peoples perception of the well engineered future and their attitude about how they want the world to be. In modern terms, in touches the notion of influence of social and commercial propaganda merged with the power of large-scale technology and industry creators of the present world order.

Lada de Brasil Case

Lado do Brazil is struggling to remain a profitable importer of cars in the Brazilian market. To remain profitable LDB needs to increase its sales and maintain its efficient cost structure. The recession, regulatory uncertainty, and increased competition are all factors that are reducing and threatening the sales and profitability of the company. In order to counter these threats and increase sales, LDB needs a more aggressive sales strategy, needs to continue to leverage its existing relationships with dealers, local parts manufacturers, and the local government, and should solely focus on being a low cost provider.This should allow LDB to maintain profitability throughout the recession, and continue to be the import leader in a growing and underserved Brazilian auto market. Although the relationship with the Russian auto supplier (VAZ) is not the primary focus of our analysis, it is important to note that VAZ is in the midst of an uncertain economic and political period. Their abil ity to provide LDB with cars could be jeopardized, thus, a contingency plan is essential. LDB should explore partnerships with other automakers, Toyota or Hyundai. CURRENT CHALLENGES The most pressing challenge faced by Lada is declining sales.In the second half of the year, sales declined consistently. LDB’s market share declined in Q4, indicating its competitive edge is diminishing. Mitigation of the challenges below is imperative. Market The Regulatory Environment   is a hindrance to our price competitiveness and profitability. The primary issues are high tariffs and potential price freezes, but constantly changing rules (ex. tax exceptions, rate changes) threaten our competitiveness. High inflation and Foreign exchange risk are both consistent threats to our ability to compete in Brazil.High inflation leads to constant re-pricing and decreases the availability of financing. It also leads to cruzerio devaluation relative to the dollar and has caused us to lose money on o therwise profitable sales in the past (taxis). Increased price competitiveness of the market is also of concern. Domestic producers have recently agreed to cut prices in exchange for tax breaks, and there is speculation of new low cost cars entering the market. Internal Parent Supply As the USSR transitions away from Communist rule to a free market economy, VAZ becomes unable to serve its demands for domestic and foreign supply.The ability of VAZ to provide LDB with cars at a competitive price is at risk. In addition, theres are speculations that Fiat will purchase a 30% stake in VAZ, increasing uncertainty of the future of LDB’s parent company. RECOMMENDATION By enhancing sales strategies as outlined below, and by taking steps to protect our price advantage, sales should increase and we will retain our position as a price leader. Sales Strategies Refine Product Offering LDB’s value proposition is selling low cost vehicles. The higher priced Samara has consistently sol d poorly and dilutes LDB’s brand.LDB should phase out the Samara in favor of the Laika and Niva. The Laika has been the best seller and should continue to be popular as a cost conscious choice. The Niva’s strong summer sales, coupled with the less competitive S. U. V. market suggests that the Niva is the best opportunity for sales growth. Increase Direct Sales LDB should expand the direct import program. The elimination of a middle man is advantageous because it reduces consumer prices and can increase LDB’s profitability. Implement â€Å"Just-in-time Delivery†To reduce dealer price risks and to incentivize dealers to sell more Ladas, LDB should leverage their bonded warehouse by executing a policy of â€Å"Just-in-time Delivery† of the cars. Instead of requiring dealers to front capital and use inventory space, they hold a minimum inventory and could purchase cars as needed knowing LDB would deliver promptly. This helps eliminate currency risk bec ause money and cars are exchanged simultaneously. Argentina The pact between Brazil and Argentina offers LDB the opportunity to increase sales by selling cars in Argentina without additional tariffs.If the local market continues to stagnate, this could be an alternative market. Supplier Strategy The supplier, VAZ, is operating in an uncertain economic environment and is experiencing difficulties meeting production. To mitigate this risk, LDB should consider partnerships with Hyundai or Toyota. These firm are both low cost manufacturers with an interest in the Brazilian market that would allow us to continue our import business in Brazil. ALTERNATIVES In the process of reaching the stated recommendations, alternative options were considered.To increase sales, LDB could partner with a local bank to offer financing directly to consumers. This makes our car more accessible to consumers that don’t have the assets to purchase outright. Although we believe this would be an excellent opportunity to increase sales, financing is not a core competency of LDB, and finding a banking partner could prove difficult. An additional alternative would be to sell a more upscale car to cater to a demographic that has higher income, resulting in higher margins. Mercedes is fifth in production displaying that there is an available niche market with few competitors.However, the higher-priced cars are contradictory to LDB’s value proposition and dilute the brand message as the lowest priced car on the market. Unlike Mercedes, Lada is not associated with luxury and prestige. LDB could increase its total demand by engaging in contracts to supply cars to the Brazilian government and large institutions. Due to experience with secondary sales platforms, LDB would be able to navigate relations outside of traditional dealer relations. The volume of the negotiated contracts would also allow for substantial discounts of 25% or more.However, in a recession, institutions are unlikel y to engage in financial commitments, even though our car is the lowest priced. This option may be feasible under more economically prosperous times when firms are actively expanding. CONCLUSION To increase sales and overall profitability in the current market environment in Brazil, LDB should refine its product mix to better fit the domestic demand. Additionally, LDB should further penetrate the market by focusing on building long-term relations with dealers and expanding to sell directly to consumers without access to dealers. While focusing on increasing market hare, LDB should diversify its supply channels to mitigate the risk of VAZ being unable to supply cars at a competitive price. While mitigating the risks in the short-term, these strategies position LDB for long-term success. 1. Figure 3 Figure 3 LDB ’s Business Process LDB ’s Business Process 2 . 2 . Daily . Daily . 2 . 2 . 1 . 1 . 4 . 4 . 3 . 3 . 1 . 1 . Direct Sales 1. Consumers contact the dealer and purc hase the car in full at a 20% discount. 2. LDB sends the car to the consumer directly. 3. LDB exchanges Cr into USD daily to avoid currency risk Direct Sales 4. Consumers contact the dealer and purchase the car in full at a 20% discount. . LDB sends the car to the consumer directly. 6. LDB exchanges Cr into USD daily to avoid currency risk Dealer Sales 1. Dealers sell the cars to the consumers using our demo cars. 2. Consumers pay the dealer in Cr. 3. Dealers pay LDB in Cr. 4. LDB sends the cars to the dealers. (Just in time delivery) 5. LDB exchanges Cr into USD daily to avoid currency risk Dealer Sales 6. Dealers sell the cars to the consumers using our demo cars. 7. Consumers pay the dealer in Cr. 8. Dealers pay LDB in Cr. 9. LDB sends the cars to the dealers. (Just in time delivery) 10. LDB exchanges Cr into USD daily to avoid currency risk

The Definitive Handbook to Best Essay Topics for Compare and Contrast

The Definitive Handbook to Best Essay Topics for Compare and Contrast Our compare contrast essay topics cover a wide selection of disciplines, so you will surely locate a suitable one. Since you may see, the topics are split between multiple categories so it would be simpler that you select one. You need to understand how to approach the essay topics within this exciting location. In this instance, don't get so surprised once you happen across interesting essay topics that try to distinguish between two items. How to Get Started with Best Essay Topics for Compare and Contrast? You only need to order a very good essay from experts with the greatest academic degrees in an assortment of fields. If you own a lot to say and you're not given the room to say them, you might not have a great essay. There are more suitable and not as suitable topics for contrast essay, so students should make the most suitable choice at the very start of creating their task. 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